Friday, November 07, 2008

banked a cheque at lunchtime at RBS in Victoria Street. In like Flynn, no queueing. As usual, they tried to upsell some services. I cut to the chase - I'm withdrawing my savings soon and switching. I explained that it was becuase I felt that, out of all of the banks affected by the recent crisis, they were by far the most inept, their losses being greater than all of the others.

Poor leadership is a good enough reason for me to leave, a lifelong customer. But what about others? Tellers hadn't heard any such talk from anyone else. Wonder why? Struck me that RBS could be doign a far better job of trying to reassure their customers and explaining why they're such fuck ups.